You said you would deal with it this week. The hiring problem, the process that keeps breaking, the conversation you have been avoiding with the team member who is coasting.
There is a version of leadership that feels like dedication and functions like sabotage. You can spot it everywhere in service businesses.
Most business owners know what is going wrong in their business. They just will not admit who is res
Leadership is often measured in growth. Revenue. Expansion. Market share. But there is another measure that matters more. What happens when you are no longer there?